Prime Gym Turf Ltd is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Data Controller
Prime Gym Turf Ltd
Company No. 17262615
31 Belmont Road, Wolverhampton, WV4 5UD, United Kingdom
Email: primegymturf@gmail.com
2. What Data We Collect
- Identity data: name, company name
- Contact data: email address, phone number, delivery and billing address
- Order data: product specifications, order history, payment status
- Financial data: bank transfer references (we do not store card details — these are handled by Stripe)
- Communications data: enquiries and correspondence you send us via email, WhatsApp or web forms
- Technical data: IP address, browser type, device information, pages visited
3. How We Collect Your Data
- When you submit a contact or quote form on our website
- When you contact us via email, WhatsApp or phone
- When you place an order and make a payment
- Automatically when you browse our website (via cookies)
4. Why We Use Your Data
| Purpose | Lawful Basis |
|---|
| Processing and fulfilling your order | Contract |
| Responding to enquiries | Legitimate interests |
| Sending order confirmations and delivery updates | Contract |
| Processing payments (bank transfer / Stripe) | Contract / Legal obligation |
| Complying with legal and tax requirements | Legal obligation |
| Improving our website and services | Legitimate interests |
| Marketing communications | Consent only |
5. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Stripe — secure card payment processing (Stripe's own privacy policy governs card data)
- Freight / courier partners — your name and delivery address to fulfil your order
- Website hosting and analytics providers — for site operation and performance
- Legal or regulatory authorities — where required by law
6. Data Retention
- Order and financial records: 7 years (HMRC legal requirement)
- Enquiries with no resulting order: 12 months
- Marketing data (where consent given): until you withdraw consent
7. Your Rights Under UK GDPR
AccessRequest a copy of the data we hold about you
CorrectionAsk us to correct inaccurate data
DeletionAsk us to delete your data (subject to legal obligations)
ObjectionObject to how we process your data
RestrictionAsk us to limit processing in certain circumstances
PortabilityReceive your data in a portable format
Withdraw consentAt any time where consent is the lawful basis
To exercise any right, email primegymturf@gmail.com. We will respond within 30 days.
8. Complaints
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk · Phone: 0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
9. Data Security
We take appropriate technical and organisational measures to protect your data. Our website uses SSL encryption. Card payment details are never stored by us — they are processed entirely by Stripe's PCI-compliant systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.