Legal
We currently deliver to addresses within the United Kingdom. For international enquiries, please contact us at primegymturf@gmail.com before placing an order and we will advise on feasibility and cost.
All products are custom made to order. The following timeframes apply from the point of order confirmation and deposit receipt:
Step 1
Order Confirmed & Deposit Received
Production begins once your deposit has cleared and your specifications are approved.
Step 2 · ~7 working days
Production
Your custom turf is manufactured to your exact specification — size, colour, branding and layout.
Step 3 · 7–15 working days
Delivery
Your order is dispatched via specialist freight courier. You'll receive a tracking reference once it's on its way.
| Stage | Timeframe |
|---|---|
| Production | Approximately 7 working days |
| Delivery after dispatch | 7–15 working days |
| Total estimated lead time | 14–22 working days from order confirmation |
Due to the size and weight of our products, all deliveries are made via specialist freight and pallet courier services. Delivery is to kerbside unless otherwise agreed in advance. Please ensure adequate access to your property and that someone is available to receive the delivery.
Please ensure your delivery address is accurate at the time of ordering. If you need to amend your delivery address after your order is confirmed, please contact us immediately at primegymturf@gmail.com. Additional charges may apply if the parcel has already been dispatched or if re-delivery is required.
Once your order has been dispatched, we will send you a tracking reference so you can monitor delivery progress. If you have not received tracking details within your expected dispatch window, please get in touch.
If a delivery attempt is unsuccessful because no one was available to receive it, the courier will reattempt delivery or leave contact details for you to rearrange. If the delivery fails after multiple attempts, your order may be returned to us and a re-delivery charge will apply.
If your order arrives visibly damaged, you must:
We will work with you and the courier to resolve the issue. Claims reported after 48 hours may not be accepted.
Delivery costs are calculated based on the size, weight, and delivery postcode of your order and will be confirmed in your written quote. Delivery charges are non-refundable unless your order is cancelled before production has commenced.